Return & Refund Policy

We take great care to ensure that every gemstone you receive meets our strict quality standards.

Returns Eligibility

• Returns are accepted only for damaged, defective, or incorrect items.
• You must inform us within 48 hours of delivery with clear photos or unboxing video proof.
• The item must be unused, in original condition, and include all certificates.

Refund Process

• Once the return is approved and product received, refunds will be issued within 7–10 working days to your original payment method.
• Shipping and handling charges are non-refundable.

Exchange

Exchanges are allowed only for the same or higher value product, subject to availability.

Contact for Returns

📧 Email: shreeviratnagems@gmail.com
📞 Phone: +91 7433818857

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🟣 4. Cancellation Policy

Cancellation Policy

We understand that plans can change, and we’re here to help.

Before Shipment

• Orders can be cancelled within 12 hours of placement if not yet shipped.
• Once dispatched, cancellations cannot be accepted.

After Shipment

• No cancellations are possible after the tracking number has been generated.
• In case of duplicate payment or incorrect order, contact us immediately for resolution.

Refund on Cancellations

• Approved cancellations will be refunded within 5–7 working days after confirmation.

Contact for Cancellations

📧 Email: shreeviratnagems@gmail.com
📞 Phone: +91 7433818857